Support
Ready to contact our Service Desk?
Severity Level | Response: Business Hours | Response: After hours | Resolution |
---|---|---|---|
Complete Outage | 1 hour | 1 hour | ASAP |
*Partial Outage | 1 hour | Next Bus. Day | Best Effort |
Degraded | 4 hour | Next Bus. Day | Scheduled |
Change request | 24 hour | Next Bus. Day | Scheduled |
Contact our Support Desk
Click the “CONTACT SUPPORT” button below to submit a support ticket, or to access other contact options.
Join a Support Session
If you’ve been asked by a service desk member to join a WebEx session, please click the button below.
Get an IT Partner You Can Trust
EMAIL
inquiry@5nines.com
PHONE
608.512.1000
ADDRESS
316 West Washington
Suite 600
Madison, WI 53703