Support Center
Our proactive management packages should keep your business running smoothly, but in case you ever need us, we are always a simple phone call away. The beauty of working with a local business like us is that you will always talk to a human. Our friendly experts utilize a multi-level system to quickly solve any problems you may face. Finally, fixing your tech has never been so easy (sigh of relief).
Three Tier Support Model
Emergency Support
- Staff on call 24/7/365
Service Desk
- 8 am to 6 pm availability
- Staff Certified in Cisco, VMWare and Microsoft
Monitoring and Management
- 24/7 Advanced Performance Monitoring
- Scheduled Preventative Maintenance
- Quarterly Network Health Review
- Security and Patch Management
- Lifecycle Management and long-term planning

Got a tech emergency?
Don’t panic. We are here to help! You don’t have to have a service agreement in order for us troubleshoot an issue. Give us a call and let us know the details of the problem. We will roll up our sleeves and provide a quote. Our knowledgeable consultants will swoop in and get you back up and running.
Get an IT Partner You Can Trust
EMAIL
inquiry@5nines.com
PHONE
608.512.1000
ADDRESS
316 West Washington
Suite 600
Madison, WI 53703