Support Center

Our proactive management packages should keep your business running smoothly, but in case you ever need us, we are always a simple phone call away. The beauty of working with a local business like us is that you will always talk to a human. Our friendly experts utilize a multi-level system to quickly solve any problems you may face. Finally, fixing your tech has never been so easy (sigh of relief).

Three Tier Support Model

Emergency Support

  • Staff on call 24/7/365

 

Service Desk

  • 8 am to 6 pm availability
  • Staff Certified in Cisco, VMWare and Microsoft

 

Monitoring and Management 

  • 24/7 Advanced Performance Monitoring
  • Scheduled Preventative Maintenance
  • Quarterly Network Health Review
  • Security and Patch Management
  • Lifecycle Management and long-term planning

 

Got a tech emergency?

Don’t panic. We are here to help! You don’t have to have a service agreement in order for us troubleshoot an issue. Give us a call and let us know the details of the problem. We will roll up our sleeves and provide a quote. Our knowledgeable consultants will swoop in and get you back up and running.

Get an IT Partner You Can Trust

EMAIL
inquiry@5nines.com

PHONE
608.512.1000

ADDRESS
316 West Washington
Suite 600
Madison, WI 53703

Verified By: