Process & Tools
How We Do IT
Our goals are the same: making sure your organization’s IT is operating at a level that is stress free while delivering beneficial results. Getting to know your organization is the first step in determining what works best for you. You will work closely with a project manager who will guide you through the process, while our personable experts work with your team to develop and implement a strategy that will leverage your business.
1. Account Management
Each client is assigned a dedicated Account Manager and Project Lead
2. Define Project
Project plans, deliverables, tasks, timeline, and resources are clearly defined
3. Kickoff Meeting
Kickoff meeting with client to review and solidify planning, visibility of details in client portal system, escalation process
4. Set Up Environment
Order and installation of equipment / software and execution of deliverables
5. Review Progress
Regular meeting with client to review progress and issues
6. Training
Train and/or mentor client and 5NINES staff
7. Handover
Handover to support and SLA activation
Managing your company’s IT is no small task especially when you have other things to worry about. We can make IT easy. IT is what we do. In fact, nobody does IT better. We can assist in a number of areas.
Get an IT Partner You Can Trust
EMAIL
inquiry@5nines.com
PHONE
608.512.1000
ADDRESS
316 West Washington
Suite 600
Madison, WI 53703
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